Walk me through last Monday. Where did you have to stop and fix something?
A recent example can reveal the steps, interruptions, and workarounds behind a recurring task.
Customer interview notes and follow-ups. Follow the problem behind the answer.
Stay with one real customer example: trace the steps, workarounds, and impact before deciding what it means for your product.
Get for MacWhat happens to the rest of your work when those numbers need fixing?
Explore how the workaround affects the customer’s time and the people who depend on it.
CONVOLENS for meetings
CONVOLENS is a desktop app that supports customer interviews while they happen. It transcribes the call, keeps notes you can edit afterwards, suggests the follow-up question behind a short answer and shows Entity Cards for the products and companies the customer names. It listens through your computer beside Zoom, Google Meet or Microsoft Teams, so no bot joins the call.
CONVOLENS is available on Mac, Windows, and Linux.
In the flow
Trace the real example, not the assumed problem.
Use the customer’s own words to understand what happened before you decide what it means.
Prepare around the customer
Use chat to explore the customer’s context and draft open questions. Attach your interview guide, product notes, or prior research before the session.
Follow the detail
Use the transcript to return to a specific step or workaround. Choose a suggested follow-up when it helps you understand what happened next.
Bring evidence to the team
Share the rolling summary and your editable notes with the team. Compare concrete examples across interviews before deciding what problem to solve.
What you get
| Lens | What you get | When |
|---|---|---|
| Notes | An editable record of what the customer said | During and after |
| Ask Next | The follow-up behind a short answer | After each answer |
| Transcription | The exact words for quotes | While talking |
| Insights | Connections across what the customer says | As themes emerge |
Works beside Zoom, Google Meet, Microsoft Teams, Webex and a microphone for in-person interviews.
Read the guide: Review your sessions (opens in a new tab)Meetings
More ways to keep the conversation moving.
Explore CONVOLENS for meetings.
All meetings use casesBrainstorming and planningExplore a rough idea together, make it visible with a visual or slide when useful, then decide what is worth trying.Notes and action itemsCapture editable notes as you meet, with the rolling summary kept separate. When you stop recording, the notes fill in with the decisions, outcomes, and next steps from the transcript.Research and expert discussionsFollow an explanation in the transcript, explore a definition or example, and leave with the evidence and the questions still open.
Bring the customer’s evidence back to the team.
Get for MacBefore your next meeting.
Can CONVOLENS choose our next product feature?
No. It can help preserve examples and suggest questions. Your team compares interviews, weighs the evidence, and decides what problem to solve.
How do I reuse what we learned?
Search the transcript to return to a moment, then bring concrete examples and open questions to the team.
What should I tell participants?
Explain the interview’s purpose and how you plan to use transcription and notes. Follow the recording and research practices you have agreed with them.
Does CONVOLENS join the call as a bot?
No. It captures the audio playing on your computer and your microphone, so nothing appears in the participant list and nothing is added to the recording. Other people see only what you choose to share.
Can I quote the customer accurately afterwards?
Yes. The transcript keeps the exact wording and History keeps the session, so you can find the line again and copy it into a report. CONVOLENS keeps the transcript, not the audio, and doesn’t label who said what.
Which platforms does CONVOLENS run on?
CONVOLENS is available on Mac, Windows, and Linux. It needs the microphone permission and, for calls, the system-audio permission. The download page is where a computer installs it. On a phone, tablet, or Chromebook, nothing downloads.
Can I try it before paying?
Yes. Start free with limited monthly usage. The app shows your current allowance, and you choose a plan in the app.
Make room for a better conversation.
Start free with limited monthly usage.
Choose your plan in the app.
Base
For everyday conversations and a small team.
$19.99per month
- 20,000 AI credits / month
- 3 seats
- 4 hours of AI voice chat / month
Pro
More AI capacity for busy weeks and growing teams.
$99.99per month
- 100,000 AI credits / month
- 10 seats
- 10 hours of AI voice chat / month
AI credits and voice chat allowances are shared across a plan's seats. Voice chat hours cover conversations with the AI, separately from meeting transcription. Have a partner code? Apply it at checkout.
Get for Mac