CONVOLENS Terms of Service

1. The agreement

These Terms of Service ("Terms") are an agreement between you and ELAV8 AI LLC ("ELAV8", "we", "us"). They govern CONVOLENS by ELAV8, including the Mac app, transcription, live slides, fact-checks, summaries, chat, lenses, Voice Chat, support, billing, and updates that link to these Terms.

By creating an account, buying a plan, or using CONVOLENS after you have seen these Terms, you agree to them and to the CONVOLENS Privacy Policy. If you use CONVOLENS for an organization, you represent that you can bind that organization. Section 19 explains how disputes are resolved, including arbitration, unless you opt out.

These Terms cover CONVOLENS only. The ELAV8 website, ELAV8 Voice, and FALA have their own terms, listed on the policies page.

3. Accounts and organizations

You must be 18 or older and able to enter into these Terms. Give us accurate account information and keep your sign-in details secure. If your account belongs to an organization, its administrators may manage users, roles, billing, settings, retention, and workspace data. An organization agreement or order form can add to these Terms for that organization.

Tell us at support@elav8.ai if you believe someone else is using your account.

5. Voice Chat and audio

Meeting microphone and system audio are transcribed on your Mac. Meeting audio is not uploaded. We do not create voiceprints or speaker profiles.

Voice Chat is separate. When it is on, microphone audio and relevant conversation context are streamed to Google Gemini Live or xAI. Those messages can be kept in local chat history. CONVOLENS does not keep a cloud archive of that conversation. If you export, import, or send a copy to support, that copy is handled by the feature or the support process you used.

7. Your content

You keep ownership of what you put into CONVOLENS ("your content"). You give us permission to host, process, transmit, display, and use that content only to provide, secure, support, bill, and troubleshoot CONVOLENS, to comply with law, and to enforce these Terms. You represent that you have the rights you need to submit it.

The AI providers we use do not use your content to train their models. OpenAI, Anthropic, Google, xAI, and Perplexity are on zero-data-retention terms. TypeSafe/Jev is not yet. We are moving it to an enterprise account that has zero-data retention. A provider you connect with your own key processes content under that provider's terms.

9. Local data, cloud data, and deletion

Transcripts, chat history, and generated artifacts are stored on your Mac. CONVOLENS does not keep a cloud history or archive of that content. Account, billing, and usage records are separate, and they can remain after you delete local content.

Deleting a session removes that session's local records and related files and index entries. A linked chat can remain. Clearing the Knowledge Base clears the search index. It does not delete transcripts or chat history. Reset All Data clears local app data and credentials. The cloud account remains, and model caches and crash dumps can remain. The built-in uninstall does a broader local cleanup. Moving the app to the Trash does not. Deleting the account removes the cloud user and the organization data that applies to that account. Some shared organization records and some files on the Mac can remain.

None of these actions automatically erases exports, backups, provider records, or signup and payment records held outside the app. You are responsible for copies that live outside CONVOLENS.

11. Usage limits

A plan may limit tokens, requests, Voice Chat, seats, models, features, storage, or cost. We may enforce a limit, slow usage, ask you to upgrade, or suspend access to prevent abuse, unexpected cost, or a security risk. A usage estimate can differ from the final count.

13. Beta features and changes

Some features are marked beta or preview. They may change, stop working, or be removed. We may change plans, models, and providers. We will tell you when the law or a contract requires notice.

15. Ending access

You can stop using CONVOLENS at any time. We may suspend or end access if you break these Terms, create risk, fail to pay, exceed a plan limit, or if the law requires it. Ending access does not erase every local file, backup, export, billing record, or security record.

17. Limitation of liability

To the extent the law allows, ELAV8 and its affiliates, officers, directors, employees, and providers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption. Our total liability for claims relating to CONVOLENS will not exceed the amount you paid ELAV8 for CONVOLENS in the 12 months before the claim, or US$100, whichever is greater.

19. Disputes

Please read this section. It affects your rights. Before starting a formal dispute, you and ELAV8 will try to resolve it informally for at least 30 days after written notice is sent to legal@elav8.ai.

Except for small-claims matters, intellectual-property misuse, security abuse, unauthorized access, or a claim the law says cannot be arbitrated, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or its Commercial Arbitration Rules, as applicable. The arbitrator may award the same individual remedies a court could award. The arbitrator may not run a class, collective, or representative proceeding.

You and ELAV8 waive a jury trial and the right to participate in a class action, to the extent the law allows. You can opt out of this arbitration section within 30 days of first accepting these Terms by emailing legal@elav8.ai with your name, the email on your account, and a clear statement that you opt out of arbitration.

Arbitration fees follow the applicable rules and the law. A hearing may be by video, by phone, on documents, or in Sarasota County, Florida, unless the rules or the law require another place.

21. Other terms

If one provision cannot be enforced, the rest still apply. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets. We are not liable for a delay caused by events beyond our reasonable control. These Terms, the policies they name, and any order form are the whole agreement for CONVOLENS.